Wednesday, July 10, 2002
No doubt you've seen the occasional story about "air rage", where some unhappy airline passenger ends up getting arrested. Some of those are are legitimate but some read more to me as airlines criminalizing their customer service failures. Hey, I wish I was in a business where I could get the FBI to remove my unhappy customers. Here we see America West continuing the trend by throwing off a passenger whose joke they didn't like. Yet another reason not to fly America West, if you hadn't gotten enough reasons already.
UPDATE: Iain Murray pointed out ( to Glenn Reynolds who has several posts on this subject ) this piece which I'd forgotten.
Robin 9:03 AM